13/09/2021 | Nils Leideck Goodbye Master/Slave. Hello Primary/Secondary. This feature add-on allows agents to link tickets together using a primary/secondary relationship. Once linked, there are several benefits.
23/03/2020 | Author OTRS “OTRS 8 is by far the biggest modernization release in OTRS history” The new release will be on the market soon. We talked to Manuel Hecht, VP Global Software Development, to take a look behind the scenes of OTRS 8.