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https://otrs.com/?p=31421 https://otrs.com/otrsmag/4-post-pandemic-questions-that-fintech-it-organizations/feed/ 0 Ethically Navigating the Complexities of Corporate Leadership https://otrs.com/otrsmag/ethically-navigating-the-complexities-of-corporate-leadership/ https://otrs.com/otrsmag/ethically-navigating-the-complexities-of-corporate-leadership/#respond Mon, 04 Jan 2021 10:00:03 +0000 https://otrs.com/?p=30712 https://otrs.com/otrsmag/ethically-navigating-the-complexities-of-corporate-leadership/feed/ 0 Taking a Look at 2021 https://otrs.com/otrsmag/taking-a-look-at-2021/ https://otrs.com/otrsmag/taking-a-look-at-2021/#respond Tue, 22 Dec 2020 10:00:12 +0000 https://otrs.com/?p=30688 https://otrs.com/otrsmag/taking-a-look-at-2021/feed/ 0 A Review of Our CSR Activities in 2020 https://otrs.com/otrsmag/a-review-of-our-csr-activities-in-2020/ https://otrs.com/otrsmag/a-review-of-our-csr-activities-in-2020/#respond Thu, 03 Dec 2020 10:00:14 +0000 https://otrs.com/?p=30382 https://otrs.com/otrsmag/a-review-of-our-csr-activities-in-2020/feed/ 0 Introduction to Successful Incident Management https://otrs.com/otrsmag/introduction-to-successful-incident-management/ https://otrs.com/otrsmag/introduction-to-successful-incident-management/#respond Wed, 04 Nov 2020 10:00:25 +0000 https://otrs.com/?p=26573 https://otrs.com/otrsmag/introduction-to-successful-incident-management/feed/ 0 Buy Safely Online – With These Tips There Should Be No Unpleasant Surprises https://otrs.com/otrsmag/buy-safely-online-with-these-tips-there-should-be-no-unpleasant-surprises/ https://otrs.com/otrsmag/buy-safely-online-with-these-tips-there-should-be-no-unpleasant-surprises/#respond Mon, 02 Nov 2020 10:00:20 +0000 https://otrs.com/?p=26550 https://otrs.com/otrsmag/buy-safely-online-with-these-tips-there-should-be-no-unpleasant-surprises/feed/ 0 Successful Teams – International And Remote https://otrs.com/otrsmag/successful-teams-international-and-remote/ https://otrs.com/otrsmag/successful-teams-international-and-remote/#respond Wed, 28 Oct 2020 10:00:31 +0000 https://otrs.com/?p=26316 https://otrs.com/otrsmag/successful-teams-international-and-remote/feed/ 0 OTRS AG Supports the Women’s Shelter in Oberursel With Donations, Clothing and Toys https://otrs.com/otrsmag/otrs-ag-supports-the-womens-shelter-in-oberursel-with-donations-clothing-and-toys/ https://otrs.com/otrsmag/otrs-ag-supports-the-womens-shelter-in-oberursel-with-donations-clothing-and-toys/#respond Mon, 26 Oct 2020 10:00:23 +0000 https://otrs.com/?p=26296 https://otrs.com/otrsmag/otrs-ag-supports-the-womens-shelter-in-oberursel-with-donations-clothing-and-toys/feed/ 0 7 Cost-Cutting Measures That Put Your Business At Risk https://otrs.com/otrsmag/7-cost-cutting-measures-that-put-your-business-at-risk/ https://otrs.com/otrsmag/7-cost-cutting-measures-that-put-your-business-at-risk/#respond Wed, 21 Oct 2020 09:00:12 +0000 https://otrs.com/?p=26259 https://otrs.com/otrsmag/7-cost-cutting-measures-that-put-your-business-at-risk/feed/ 0 Best Practices for Working in the Home Office https://otrs.com/otrsmag/best-practices-for-working-in-the-home-office/ https://otrs.com/otrsmag/best-practices-for-working-in-the-home-office/#respond Mon, 28 Sep 2020 09:00:31 +0000 https://otrs.com/?p=25843 https://otrs.com/otrsmag/best-practices-for-working-in-the-home-office/feed/ 0 OTRS AG supports the “Class 2000” program https://otrs.com/otrsmag/otrs-ag-supports-the-class-2000-program/ https://otrs.com/otrsmag/otrs-ag-supports-the-class-2000-program/#respond Thu, 24 Sep 2020 09:00:03 +0000 https://otrs.com/?p=25724 https://otrs.com/otrsmag/otrs-ag-supports-the-class-2000-program/feed/ 0 Change – Success Depends On You https://otrs.com/otrsmag/change-success-depends-on-you/ https://otrs.com/otrsmag/change-success-depends-on-you/#respond Mon, 21 Sep 2020 09:00:56 +0000 https://otrs.com/?p=25707 https://otrs.com/otrsmag/change-success-depends-on-you/feed/ 0 New Skills Leaders Need When Managing Remote Employees https://otrs.com/otrsmag/new-skills-leaders-need-when-managing-remote-employees/ https://otrs.com/otrsmag/new-skills-leaders-need-when-managing-remote-employees/#comments Mon, 14 Sep 2020 09:00:52 +0000 https://otrs.com/?p=25655 https://otrs.com/otrsmag/new-skills-leaders-need-when-managing-remote-employees/feed/ 2 Identifying and Addressing Gender Inequality in the Workplace https://otrs.com/otrsmag/identifying-and-addressing-gender-inequality-in-the-workplace/ https://otrs.com/otrsmag/identifying-and-addressing-gender-inequality-in-the-workplace/#comments Mon, 10 Aug 2020 10:00:18 +0000 https://otrs.com/?p=25106 https://otrs.com/otrsmag/identifying-and-addressing-gender-inequality-in-the-workplace/feed/ 2 5 Ways Business Process Management Solutions Support Data Privacy Compliance https://otrs.com/otrsmag/5-ways-business-process-management-solutions-support-data-privacy-compliance/ https://otrs.com/otrsmag/5-ways-business-process-management-solutions-support-data-privacy-compliance/#respond Mon, 27 Jul 2020 09:00:03 +0000 https://otrs.com/?p=25020 https://otrs.com/otrsmag/5-ways-business-process-management-solutions-support-data-privacy-compliance/feed/ 0 Building a Digital Roadmap: 5 Lessons From OTRS Group’s Digital Transformation https://otrs.com/otrsmag/building-a-digital-roadmap-5-lessons-from-otrs-groups-digital-transformation/ https://otrs.com/otrsmag/building-a-digital-roadmap-5-lessons-from-otrs-groups-digital-transformation/#comments Mon, 20 Jul 2020 09:00:35 +0000 https://otrs.com/?p=24987 https://otrs.com/otrsmag/building-a-digital-roadmap-5-lessons-from-otrs-groups-digital-transformation/feed/ 2 How Easy Is Time Tracking in OTRS? https://otrs.com/otrsmag/how-easy-is-time-tracking-in-otrs/ https://otrs.com/otrsmag/how-easy-is-time-tracking-in-otrs/#comments Mon, 13 Jul 2020 09:00:35 +0000 https://otrs.com/?p=24887 https://otrs.com/otrsmag/how-easy-is-time-tracking-in-otrs/feed/ 2 How to Avoid Stress in Customer Service Teams https://otrs.com/otrsmag/how-to-avoid-stress-in-customer-service-teams/ https://otrs.com/otrsmag/how-to-avoid-stress-in-customer-service-teams/#respond Mon, 06 Jul 2020 09:00:19 +0000 https://otrs.com/?p=24860 https://otrs.com/otrsmag/how-to-avoid-stress-in-customer-service-teams/feed/ 0 What Does Gender Equality in the Workplace Mean? https://otrs.com/otrsmag/what-does-gender-equality-in-the-workplace-mean/ https://otrs.com/otrsmag/what-does-gender-equality-in-the-workplace-mean/#respond Mon, 22 Jun 2020 09:00:27 +0000 https://otrs.com/?p=24776 https://otrs.com/otrsmag/what-does-gender-equality-in-the-workplace-mean/feed/ 0 10 Steps to Process Design Preparation for OTRS Process Management https://otrs.com/otrsmag/10-steps-to-process-design-preparation-for-otrs-process-management/ https://otrs.com/otrsmag/10-steps-to-process-design-preparation-for-otrs-process-management/#respond Mon, 08 Jun 2020 09:00:09 +0000 https://otrs.com/?p=24666 https://otrs.com/otrsmag/10-steps-to-process-design-preparation-for-otrs-process-management/feed/ 0 Changing One’s Sense of Being with Regard to Work and Life https://otrs.com/otrsmag/changing-ones-sense-of-being/ https://otrs.com/otrsmag/changing-ones-sense-of-being/#respond Thu, 21 May 2020 02:12:19 +0000 https://otrs.com/?p=24406 https://otrs.com/otrsmag/changing-ones-sense-of-being/feed/ 0 Improve Call Center Efficiency: Process Management is The Key https://otrs.com/otrsmag/improve-call-center-efficiency-process-management-is-the-key/ https://otrs.com/otrsmag/improve-call-center-efficiency-process-management-is-the-key/#respond Mon, 04 May 2020 09:00:38 +0000 https://otrs.com/?p=23866 https://otrs.com/otrsmag/improve-call-center-efficiency-process-management-is-the-key/feed/ 0 Why a good corporate culture pays off now https://otrs.com/otrsmag/why-a-good-corporate-culture-pays-off-now/ https://otrs.com/otrsmag/why-a-good-corporate-culture-pays-off-now/#respond Mon, 20 Apr 2020 09:00:16 +0000 https://otrs.com/?p=23594 https://otrs.com/otrsmag/why-a-good-corporate-culture-pays-off-now/feed/ 0 Dealing with Work/Life Blending and Changes in Your Professional Life https://otrs.com/otrsmag/dealing-with-work-life-blending-and-changes-in-your-professional-life/ https://otrs.com/otrsmag/dealing-with-work-life-blending-and-changes-in-your-professional-life/#respond Mon, 06 Apr 2020 08:48:17 +0000 https://otrs.com/?p=23333 https://otrs.com/otrsmag/dealing-with-work-life-blending-and-changes-in-your-professional-life/feed/ 0 “OTRS 8 is by far the biggest modernization release in OTRS history” https://otrs.com/otrsmag/otrs-8-is-by-far-the-biggest-modernization-release-in-otrs-history/ https://otrs.com/otrsmag/otrs-8-is-by-far-the-biggest-modernization-release-in-otrs-history/#respond Mon, 23 Mar 2020 10:00:30 +0000 https://otrs.com/?p=22166 https://otrs.com/otrsmag/otrs-8-is-by-far-the-biggest-modernization-release-in-otrs-history/feed/ 0 Slower Customer Experience Adoption in Public Sector Organizations https://otrs.com/otrsmag/slower-customer-experience-adoption-in-public-sector-organizations/ https://otrs.com/otrsmag/slower-customer-experience-adoption-in-public-sector-organizations/#respond Mon, 16 Mar 2020 10:00:13 +0000 https://otrs.com/?p=22032 https://otrs.com/otrsmag/slower-customer-experience-adoption-in-public-sector-organizations/feed/ 0 Successful CMDB Implementation – a Use Case https://otrs.com/otrsmag/successful-cmdb-implementation-a-use-case/ https://otrs.com/otrsmag/successful-cmdb-implementation-a-use-case/#respond Mon, 02 Mar 2020 10:00:13 +0000 https://otrs.com/?p=21743 https://otrs.com/otrsmag/successful-cmdb-implementation-a-use-case/feed/ 0 Has the Public Sector Embraced Cloud-based SaaS? https://otrs.com/otrsmag/has-the-public-sector-embraced-cloud-based-saas/ https://otrs.com/otrsmag/has-the-public-sector-embraced-cloud-based-saas/#respond Mon, 10 Feb 2020 10:00:28 +0000 https://otrs.com/?p=21032 https://otrs.com/otrsmag/has-the-public-sector-embraced-cloud-based-saas/feed/ 0 How public authorities should deal with security risks https://otrs.com/otrsmag/how-public-authorities-should-deal-with-security-risks/ https://otrs.com/otrsmag/how-public-authorities-should-deal-with-security-risks/#respond Mon, 27 Jan 2020 10:00:21 +0000 https://otrs.com/?p=20717 https://otrs.com/otrsmag/how-public-authorities-should-deal-with-security-risks/feed/ 0 How Digital Transformation Is Impacting the Public Sector https://otrs.com/otrsmag/how-digital-transformation-is-impacting-the-public-sector/ https://otrs.com/otrsmag/how-digital-transformation-is-impacting-the-public-sector/#respond Mon, 20 Jan 2020 10:00:14 +0000 https://otrs.com/?p=20668 https://otrs.com/otrsmag/how-digital-transformation-is-impacting-the-public-sector/feed/ 0 CCPA Continues GDPR Trends https://otrs.com/otrsmag/ccpa-continues-gdpr-trends/ https://otrs.com/otrsmag/ccpa-continues-gdpr-trends/#respond Mon, 13 Jan 2020 10:00:59 +0000 https://otrs.com/?p=20657 https://otrs.com/otrsmag/ccpa-continues-gdpr-trends/feed/ 0 Reflections 2019: Business, Bias and Balance https://otrs.com/otrsmag/reflections-2019-business-bias-and-balance/ https://otrs.com/otrsmag/reflections-2019-business-bias-and-balance/#respond Mon, 30 Dec 2019 10:00:12 +0000 https://otrs.com/?p=20458 https://otrs.com/otrsmag/reflections-2019-business-bias-and-balance/feed/ 0 Business Trends to Watch in 2020 https://otrs.com/otrsmag/business-trends-to-watch-in-2020/ https://otrs.com/otrsmag/business-trends-to-watch-in-2020/#respond Mon, 23 Dec 2019 10:00:49 +0000 https://otrs.com/?p=20447 https://otrs.com/otrsmag/business-trends-to-watch-in-2020/feed/ 0 How Leadership Styles Impact Team Success https://otrs.com/otrsmag/how-leadership-styles-impact-team-success/ https://otrs.com/otrsmag/how-leadership-styles-impact-team-success/#respond Mon, 02 Dec 2019 10:00:08 +0000 https://otrs.com/?p=20048 https://otrs.com/otrsmag/how-leadership-styles-impact-team-success/feed/ 0 Grey market provider: Even if the price is tempting, it is worth taking a closer look! https://otrs.com/otrsmag/grey-market-provider-even-if-the-price-is-tempting-it-is-worth-taking-a-closer-look/ https://otrs.com/otrsmag/grey-market-provider-even-if-the-price-is-tempting-it-is-worth-taking-a-closer-look/#respond Mon, 25 Nov 2019 10:00:36 +0000 https://otrs.com/?p=19933 https://otrs.com/otrsmag/grey-market-provider-even-if-the-price-is-tempting-it-is-worth-taking-a-closer-look/feed/ 0 How Digitalization Aids in Boosting Employee Morale https://otrs.com/otrsmag/how-digitalization-aids-in-boosting-employee-morale/ https://otrs.com/otrsmag/how-digitalization-aids-in-boosting-employee-morale/#respond Mon, 28 Oct 2019 09:34:54 +0000 https://otrs.com/?p=19668 https://otrs.com/otrsmag/how-digitalization-aids-in-boosting-employee-morale/feed/ 0 Animal Fun https://otrs.com/otrsmag/animal-fun/ https://otrs.com/otrsmag/animal-fun/#respond Wed, 16 Oct 2019 08:00:35 +0000 https://otrs.com/?p=19576 https://otrs.com/otrsmag/animal-fun/feed/ 0 “My dream is to run a farm on my own one day.” https://otrs.com/otrsmag/my-dream-is-to-run-a-farm-on-my-own-one-day/ https://otrs.com/otrsmag/my-dream-is-to-run-a-farm-on-my-own-one-day/#respond Mon, 09 Sep 2019 08:01:45 +0000 https://otrs.com/?p=18987 https://otrs.com/otrsmag/my-dream-is-to-run-a-farm-on-my-own-one-day/feed/ 0 OTRS Company Event 2019 https://otrs.com/otrsmag/otrs-company-event-2019/ https://otrs.com/otrsmag/otrs-company-event-2019/#respond Thu, 29 Aug 2019 10:27:23 +0000 https://otrs.com/?p=18921 https://otrs.com/otrsmag/otrs-company-event-2019/feed/ 0 “Why Marketing and Human Relations have the same roots and how to prepare well for coincidences…” https://otrs.com/otrsmag/why-marketing-and-human-relations-have-the-same-roots-and-how-to-prepare-well-for-coincidences/ https://otrs.com/otrsmag/why-marketing-and-human-relations-have-the-same-roots-and-how-to-prepare-well-for-coincidences/#respond Mon, 19 Aug 2019 09:00:55 +0000 https://otrs.com/?p=18739 https://otrs.com/otrsmag/why-marketing-and-human-relations-have-the-same-roots-and-how-to-prepare-well-for-coincidences/feed/ 0 “In a way, I’ve become a pilot…why?“ https://otrs.com/otrsmag/in-a-way-ive-become-a-pilot-why/ https://otrs.com/otrsmag/in-a-way-ive-become-a-pilot-why/#respond Wed, 07 Aug 2019 09:01:25 +0000 https://otrs.com/?p=18624 https://otrs.com/otrsmag/in-a-way-ive-become-a-pilot-why/feed/ 0 OTRS Group Nourishes the Hearts of Employees https://otrs.com/otrsmag/otrs-group-nourishes-the-hearts-of-employees/ https://otrs.com/otrsmag/otrs-group-nourishes-the-hearts-of-employees/#respond Tue, 30 Jul 2019 09:37:58 +0000 https://otrs.com/?p=18521 https://otrs.com/otrsmag/otrs-group-nourishes-the-hearts-of-employees/feed/ 0 Best Practice Tips for BuildingCross-functional Teams (XFTs) https://otrs.com/otrsmag/best-practice-tips-for-building-cross-functional-teams-xfts/ https://otrs.com/otrsmag/best-practice-tips-for-building-cross-functional-teams-xfts/#respond Tue, 23 Jul 2019 07:27:51 +0000 https://otrs.com/?p=18448 https://otrs.com/otrsmag/best-practice-tips-for-building-cross-functional-teams-xfts/feed/ 0 Don’t Bet Your Business on a Grey Market Solution https://otrs.com/otrsmag/dont-bet-your-business-on-a-grey-market-solution/ https://otrs.com/otrsmag/dont-bet-your-business-on-a-grey-market-solution/#respond Mon, 15 Jul 2019 09:00:47 +0000 https://otrs.com/?p=18427 https://otrs.com/otrsmag/dont-bet-your-business-on-a-grey-market-solution/feed/ 0 Building a Business in Asia https://otrs.com/otrsmag/building-a-business-in-asia/ https://otrs.com/otrsmag/building-a-business-in-asia/#respond Mon, 01 Jul 2019 09:00:02 +0000 https://otrs.com/?p=18182 https://otrs.com/otrsmag/building-a-business-in-asia/feed/ 0 OTRS Helps at WiesbadenChildren’s Hospice https://otrs.com/otrsmag/otrs-helps-at-wiesbaden-childrens-hospice/ https://otrs.com/otrsmag/otrs-helps-at-wiesbaden-childrens-hospice/#respond Mon, 24 Jun 2019 09:00:01 +0000 https://otrs.com/?p=18059 https://otrs.com/otrsmag/otrs-helps-at-wiesbaden-childrens-hospice/feed/ 0 Top 3 Mistakes Made WhenImplementing Digital Transformation Initiatives https://otrs.com/otrsmag/top-3-mistakes-made-whenimplementing-digital-transformation-initiatives/ https://otrs.com/otrsmag/top-3-mistakes-made-whenimplementing-digital-transformation-initiatives/#respond Mon, 17 Jun 2019 09:00:00 +0000 https://otrs.com/?p=18018 https://otrs.com/otrsmag/top-3-mistakes-made-whenimplementing-digital-transformation-initiatives/feed/ 0 Improving Enterprise-Wide Service Operations https://otrs.com/otrsmag/improving-enterprise-wide-service-operations/ https://otrs.com/otrsmag/improving-enterprise-wide-service-operations/#respond Wed, 12 Jun 2019 08:00:24 +0000 https://otrs.com/?p=17879 https://otrs.com/otrsmag/improving-enterprise-wide-service-operations/feed/ 0 Infrastructure Security Requires Team Work https://otrs.com/otrsmag/infrastructure-security-requires-team-work/ https://otrs.com/otrsmag/infrastructure-security-requires-team-work/#respond Mon, 27 May 2019 08:00:26 +0000 https://otrs.com/?p=17706 https://otrs.com/otrsmag/infrastructure-security-requires-team-work/feed/ 0 How to Build Global Teams that Work https://otrs.com/otrsmag/how-to-build-global-teams-that-work/ https://otrs.com/otrsmag/how-to-build-global-teams-that-work/#respond Tue, 14 May 2019 16:04:36 +0000 https://otrs.com/?p=17568 https://otrs.com/otrsmag/how-to-build-global-teams-that-work/feed/ 0 What is ITIL? https://otrs.com/otrsmag/what-is-itil/ https://otrs.com/otrsmag/what-is-itil/#respond Tue, 07 May 2019 09:00:53 +0000 https://otrs.com/?p=17409 https://otrs.com/otrsmag/what-is-itil/feed/ 0 What Is Digitalization Compared to Digital Transformation? https://otrs.com/otrsmag/what-is-digitalization-compared-to-digital-transformation/ https://otrs.com/otrsmag/what-is-digitalization-compared-to-digital-transformation/#respond Mon, 29 Apr 2019 09:00:30 +0000 https://otrs.com/?p=17340 https://otrs.com/otrsmag/what-is-digitalization-compared-to-digital-transformation/feed/ 0 When are we free? https://otrs.com/otrsmag/when-are-we-free/ https://otrs.com/otrsmag/when-are-we-free/#respond Mon, 22 Apr 2019 09:00:53 +0000 https://otrs.com/?p=17163 https://otrs.com/otrsmag/when-are-we-free/feed/ 0 How ITIL 4 Increases Business Flexibility https://otrs.com/otrsmag/how-itil-4-increases-business-flexibility/ https://otrs.com/otrsmag/how-itil-4-increases-business-flexibility/#respond Mon, 15 Apr 2019 09:00:34 +0000 https://otrs.com/?p=17130 https://otrs.com/otrsmag/how-itil-4-increases-business-flexibility/feed/ 0 Girl Power Creates a PositiveAtmosphere at OTRS https://otrs.com/otrsmag/girl-power-creates-a-positiveatmosphere-at-otrs/ https://otrs.com/otrsmag/girl-power-creates-a-positiveatmosphere-at-otrs/#respond Mon, 08 Apr 2019 09:00:51 +0000 https://otrs.com/?p=17064 https://otrs.com/otrsmag/girl-power-creates-a-positiveatmosphere-at-otrs/feed/ 0 Silver Society – The young old people https://otrs.com/otrsmag/silver-society-the-young-old-people/ https://otrs.com/otrsmag/silver-society-the-young-old-people/#respond Mon, 18 Mar 2019 09:00:11 +0000 https://otrs.com/?p=16860 https://otrs.com/otrsmag/silver-society-the-young-old-people/feed/ 0 Are You Asking the Right Questions About Automation? https://otrs.com/otrsmag/are-you-asking-the-right-questions-about-automation/ https://otrs.com/otrsmag/are-you-asking-the-right-questions-about-automation/#respond Mon, 11 Mar 2019 09:00:23 +0000 https://otrs.com/?p=16794 https://otrs.com/otrsmag/are-you-asking-the-right-questions-about-automation/feed/ 0 Cloud or no cloud –that is the question!OTRS offers both. https://otrs.com/otrsmag/cloud-or-no-cloud-that-is-the-question-otrs-offers-both/ https://otrs.com/otrsmag/cloud-or-no-cloud-that-is-the-question-otrs-offers-both/#respond Mon, 04 Mar 2019 01:27:57 +0000 https://otrs.com/?p=16728 https://otrs.com/otrsmag/cloud-or-no-cloud-that-is-the-question-otrs-offers-both/feed/ 0 GDPR: Here come the fines… https://otrs.com/otrsmag/gdpr-here-come-the-fines/ https://otrs.com/otrsmag/gdpr-here-come-the-fines/#respond Mon, 28 Jan 2019 15:08:49 +0000 https://otrs.com/?p=15509 https://otrs.com/otrsmag/gdpr-here-come-the-fines/feed/ 0 Social on Ice https://otrs.com/otrsmag/social-on-ice/ https://otrs.com/otrsmag/social-on-ice/#respond Mon, 21 Jan 2019 10:00:30 +0000 https://otrs.com/?p=15166 https://otrs.com/otrsmag/social-on-ice/feed/ 0 IT Focus in 2019: What Are the Top Priorities for German and American CIOs? https://otrs.com/otrsmag/it-focus-in-2019-what-are-the-top-priorities-for-german-and-american-cios/ https://otrs.com/otrsmag/it-focus-in-2019-what-are-the-top-priorities-for-german-and-american-cios/#respond Mon, 14 Jan 2019 10:00:34 +0000 https://otrs.com/?p=15106 https://otrs.com/otrsmag/it-focus-in-2019-what-are-the-top-priorities-for-german-and-american-cios/feed/ 0 4 Questions to Ask Yourself If Your 2019 Competitive Strategy Includes Digital Transformation https://otrs.com/otrsmag/4-questions-to-ask-yourself-if-your-2019-competitive-strategy-includes-digital-transformation/ https://otrs.com/otrsmag/4-questions-to-ask-yourself-if-your-2019-competitive-strategy-includes-digital-transformation/#respond Mon, 07 Jan 2019 10:00:42 +0000 https://otrs.com/?p=15065 https://otrs.com/otrsmag/4-questions-to-ask-yourself-if-your-2019-competitive-strategy-includes-digital-transformation/feed/ 0 An Eventful 2018: the OTRS Year-in-Review https://otrs.com/otrsmag/an-eventful-2018-the-otrs-year-in-review/ https://otrs.com/otrsmag/an-eventful-2018-the-otrs-year-in-review/#respond Mon, 17 Dec 2018 10:00:44 +0000 https://otrs.com/?p=14840 https://otrs.com/otrsmag/an-eventful-2018-the-otrs-year-in-review/feed/ 0 Is Your Business Ready For Consumer-Driven Change? https://otrs.com/otrsmag/is-your-business-ready-for-consumer-driven-change/ https://otrs.com/otrsmag/is-your-business-ready-for-consumer-driven-change/#respond Mon, 03 Dec 2018 10:00:33 +0000 https://otrs.com/?p=14151 https://otrs.com/otrsmag/is-your-business-ready-for-consumer-driven-change/feed/ 0 The Impact of Digital Transformation on Customer Service Teams https://otrs.com/otrsmag/the-impact-of-digital-transformation-on-customer-service-teams/ 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