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OTRS Training Options

Duration: 1/2 Day

Description

All OTRS trainings are standardized and follow a consistent agenda. Each participant receives temporary access to a training system that can be used during the training. The availability of the system after the training varies between 1-2 weeks. No individual user manual or training of the customer’s system is included.

All participants of the Foundation Training will get an overview of the standard functionalities of the OTRS web interface and some background knowledge how it works. The main idea of that Training is to train Trainers which act as multiplicator. The external interface will be presented as well, that the Agent can show clients how to operate the external interface. The Training is designed to provide two time slots per day.

The first Training is starting at 08:00 am and stops at 12:30 pm (CET). The second training is starting at 02:00 pm and stops at 06:30 pm (CET). The language is DE in the morning and EN in the afternoon.

You still have some vouchers for the Transition Training left? They can be used for the Foundation Training, as well.

Price: 350 €/$ 350

A voucher for such training, allows participation in the morning or afternoon.

The Foundation Training is the first module of our training series. Those who have completed this can then attend the Administration Training.

Duration: 3 Days

Description

All OTRS trainings are standardized and follow a consistent agenda. Each participant receives temporary access to a training system that can be used during the training. The availability of the system after the training varies between 1-2 weeks. No individual user manual or training of the customer’s system is included.

The Administration Training teaches participants the basic know-how for the design of queue structures and permission concepts. How to customize the system, the statistics, as well as the CMDB and the most used feature add ons will be trained, too. The individual modules will be presented by the consultant and during the “working with OTRS” slots, attendees get a practical understanding of the functions. Every morning and every evening a “round table” is scheduled to talk about the past day, as well as the coming day.

The training is starting at 08:00 am and stops at 5:00 pm (CET).

Price: 1,950 €/$ 1,950

One voucher for such a training, is valid for one participant and allows participation in all 3 days.

The Administration Training requires the knowledge from the Foundation Training. It is not required to attend, but no topics from the Foundation Training are repeated in the Administration Training.

20 % Discount* on All 2023 Public Trainings

20 years is something extraordinary – It wouldn’t have been possible without you, the customers. Book your training now and save 20 % on all public trainings in 2023.

*Discount Conditions:

– Promotion period, August 8th – October 31st.

– The discount is valid for existing customers and new customers.

– Valid for all public trainings in 2023, booked between August 8th & October 31st.

– Max 10 training seats, per customer, can receive the discount during the promotion.

– The 10 training seats discount can be used for different trainings.

– For existing customers, the 20 % discount will be applied to the remaining amount after deduction of the discount applicable to the contract level.

– Platinum customers which already get 2 free seats within the contract receive a 20 % discount on additional training seats with the described limitations.

Book your training now!